About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.
We are actively seeking a VP Global Software Development and QA .This role is based in India.
About Rimini Labs India.
Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Labs India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Labs India started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).
Rimini Labs India gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Labs India is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.
Rimini Labs India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.
Position Summary
Reporting directly to the SVP, Global Development, Oracle Support & Managed Service, the VP Global Development and QA will lead Global Development and Quality Assurance teams in their effort to provide exceptional quality of ERP software solutions primarily catering for the Tax and Regulatory updates across the 150+ counties for our global clients. This role requires deep understanding of and leadership in managing the development of large scale of software components as well as individual and targeted alternate solutions / programs to meet the client legislative compliance needs. The VP will work closely with executive leadership, Support, Managed Services, Professional Services and Client Onboarding teams to align the Tax and Regulatory solutions deliveries all year around and drive the ultimate client satisfaction. This role will be based in India Hyderabad and will be responsible for developing team skills, working with clients, ITIL compliance, helping to bring in new and retain the existing clients and maintain high client satisfaction ratings. This hands-on management position has the responsibility for promoting the efficient delivery environment using and promoting the Agile, ITIL and KANBAN frameworks and adjust them to be flexible to meet very dynamic client requirements.
Essential Duties & Responsibilities
- Responsible for the creation, growth, and evolution of a strong, cohesive high performing team to support the global Development and QA teams residing in APAC, EMEA, LatAM and NAMER regions.
- Build and mentor high performing and cost-efficient Development and QA organisations.
- Develop the strategy to maintain the independence of the horizontal QA organisation which would serve as Quality Assurance team for the Development, Professional Services and other teams.
- Drive good mixture of Agile & DevOps adoption to deliver the Tax and Regulatory solutions on time and meet the Govt announced deadlines while maintaining some level of flexibility to cater for the urgent and ad hoc requests from key clients.
- Ensure the delivered solutions conforms to the Rimini Acceptable use policy, robust ERP change controls and meets the client requirements of financial and tax compliance.
- Research and explore the possibility of developing Rimini Tax and Regulatory solution as a product for the market catering for all major ERP systems.
- Work closely with customers daily to understand their needs, support business direction and needs change and deliver a consistently high-quality customer service experience.
- Provide in-depth knowledge of the development cost and efforts estimation to support the sales expansion initiatives.
- Collaborate with team members in a virtual team environment to extend field experience to different client situations.
- Manage client escalation situations, if necessary, to allow Engineers to focus on timely resolution
- Work with other Regional Leaders to improve processes and procedures to suit local and global requirements.
- Communicate effectively across various organizations within Rimini Street (e.g., sales, marketing, account management, client on-boarding, support, etc.)
- Provide expertise, guidance, and participation during the sales cycle to the Sales team to enable them to articulate how and why we deliver the highest quality support in the industry.
- Provide in-depth knowledge in ITIL and the Support delivery process.
Education
- Bachelor Degree in Computer Science or related field or equivalent experience.
Location
- India Hyderabad
Experience
- 15+ years relevant experience in ERP/HCM solutions that integrate with leading ERP's, development, customisation and support with at least 7 years in a leadership role.
- Proven track record of growing, leading and scaling multi regional ERP Development and QA teams.
- Strong experience with Agile, DevOps, KANBAN and automation frameworks.
- Strong experience and understanding of change control and the Governance of multiple Enterprise Class software including SAP, eBusiness Suite, JD Edwards.
- Experience in integrating and working with ServiceNow and UI Path to modernise the legacy ERP systems SAP and Oracle eBusiness Suite.
- Experience working with Senior Executive Leadership teams as a trusted advisor.
- Demonstrable history of developing and evolving the software solutions which effectively works with modern and legacy technologies and ERP systems.
Skills
- Passionate focus on customer support and the ability to build long term, successful working relationships with the clients.
- Deep knowledge of managing, implementing, and supporting large deployment of major Enterprise class systems including SAP and Oracle ERP systems with good understanding of underlying Databases, Middleware and Operating Systems.
- Ability to articulate and set realistic goals and manage expectations of executive leadership.
- Excellent interpersonal, presentation and communication skills to convey technical strategies to technical and non-technical audience.
- Prior experience in working with major ERP systems including SAP and Oracle and involved in products development and design.
- Extreme focus on Client satisfaction and client communications.
- Ability to work cross-functional and influence senior executives, C level client executives and peers.
- Experience in mentoring, coaching, and building the high performing teams.
- Ability to work in fast-paced environment with diverse platforms involving legacy, existing and emerging technologies.
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
- Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies
- Over 2,000 team members in 23 countries
- US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
