Software Development Manager, Devices Sales & Customer Experience (DCSX)

We are seeking a dynamic and experienced Engineering Manger to drive our Ads/Merchandising/Devices Detail Pages tech in Seattle. The successful candidate will play a critical role in building and managing a team of engineers and delivering on our programs. In this pivotal role, you will leverage your extensive experience in building high-performing teams and launching scalable and resilient systems in a dynamic, fast-paced environment.

Key Responsibilities:
- Foster and maintain a strong team culture that aligns with our global values and practices. Build and nurture a high-performing organization through effective hiring, retention, performance management, mentoring, and skills development. Provide mentorship, career growth opportunities, and ensure the professional development of your team members.
- Lead the execution and completion of all key projects, ensuring high standards of quality and timeliness. Drive the architecture, design, implementation, and operational support of critical tools and services that align with our mission. Evaluate complex business and technical requirements, communicating inherent risks and solutions to both technical and non-technical stakeholders.
- Create an inclusive and collaborative work environment that promotes employee care, innovation, and growth.
- Serve as the primary point of contact for project deliverables, managing expectations, priorities, and collaboration among teams. Establish high standards for processes and execution in all projects to ensure quality and efficiency.

Qualifications:
- Proven experience in building, leading, and growing engineering teams.
- Strong understanding of team dynamics and the ability to nurture a culture of success.
- Excellent communication and leadership skills.
- Experience in managing large-scale technical projects from concept to delivery.
If you are a results-driven Engineering Manager with a passion for building great teams, we would love to hear from you.
 
About Us:
The Device Sales and Customer Experience (DSCX) organization plays a pivotal role in driving the success of Devices and Services, including Amazon Echo & Alexa products, Fire Tablets, Kindle E-readers, Fire TV products, and more. At the core of our responsibilities is the onsite shopping experience, where the team owns the worldwide technology powering the detailed product pages. We also manage the warranties and trade-in/pre-owned businesses, ensuring a seamless customer journey. The focus is on driving incremental sales through personalization, multivariate testing, bundles, upsells for devices and accessories, and installment options. This helps maximize revenue opportunities and cater to diverse customer preferences. Beyond the onsite experience, we are also responsible for creating a best-in-class online subscription experience for subscription-based services. This includes developing an engaging and user-friendly interface to enhance customer satisfaction and loyalty. To streamline operations, we oversee marketing automation, improving efficiency and reducing manual workloads. Finally, we own data services, ensuring regulatory compliance and delivering comprehensive cross product line and cross-channel analytics. This data-driven approach empowers us to make informed decisions and optimize our offerings.


Key job responsibilities
- Leadership Development: Lead a diverse organization through other leaders, including Software Development Managers (SDMs), Technical Program Managers (TPMs), and senior engineers.
- Team Management: Build and nurture a high-performing organization through effective hiring, retention, performance management, mentoring, and skills development.
- Architectural Oversight: Drive the architecture, design, implementation, and operational support of critical tools and services that align with our mission.
- Risk Assessment: Evaluate complex business and technical requirements, communicating inherent risks and solutions to both technical and non-technical stakeholders.
- Project Communication: Serve as the primary point of contact for project deliverables, managing expectations, priorities, and collaboration among teams.
- Standards and Processes: Establish high standards for processes and execution in all projects to ensure quality and efficiency.

About the team
We are a global organization dedicated to developing platforms and programs that elevate device sales and customer engagement across e-commerce channels. As the technical arm of the Devices Online Sales and Marketing group, our mission is to build systems that help customers discover, choose, purchase, and use Amazon Devices. Our multidisciplinary team of designers, researchers, product and tech collaborates to envision, create, and implement cutting-edge solutions from concept to delivery.

As a Software Development Manager, you will foster a culture of innovation, encouraging cross-team partnerships to drive impactful results while maintaining a safe and inclusive environment. Together, we are shaping the future of Amazon Devices in the digital marketplace, setting the standard for excellence and engagement in e-commerce. Basic Qualifications: - 3+ years of engineering team management experience
- 7+ years of engineering experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams Preferred Qualifications: - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.