Job Category
Program & Project Management
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
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Technical Program Managers (TPM) play a meaningful role at Salesforce in leading large-scale, cross-functional initiatives within our Technology & Products organizations. TPMs are responsible for programs through from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company!
The Director, Technical Program Management (Security) will manage and enable the delivery of critical cyber security programs, in support of the Salesforce Security team. You will work on a range of security programs including, developing and driving best practices, implementing new innovative technologies or processes, and working with stakeholders and partner teams to integrate security programs into their roadmap and deliverables.
The ideal candidate will be a master communicator across all organizational levels, from individual engineers to senior executives, and have a proven track record of managing large, complex projects, with emphasis on the organization and presentation of data to facilitate decision making. This individual contributor role thrives on fostering a culture of ownership, delivery, and innovation within the security domain.
ABOUT YOU:
- Love to wear multiple hats.
- Builds relationships to make things happen.
- Highly functional in an energizing environment.
- Comfortable navigating between the tactical and strategic.
- Outstanding executive presence and communications professional.
- A service-oriented-minded person who Thinks Customer.
- Enjoy a hyper-transparent flow of information, conversation, and ideas.
- Comfortable with ambiguity and change, and can continue to rally a team behind a vision, even if it’s not clearly defined.
RESPONSIBILITIES:
- Take ownership and accountability of technical program planning and delivery for programs in Identity and Access, Data Security, Network Security, Technical Resilience, Cloud Security and other Security Domains, using demonstrated strong analytical and technical skills.
- Clearly define program requirements and business impacts, then work with engineering teams to develop the “definition of done” and complete technical work breakdown into executable tasks.
- Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership.
- Develop trusted relationships with key technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes supporting and holding resources accountable for their responsibilities within the program.
- Develop effective program reporting (up to executive level), backing statuses with data and clearly communicate program blockers and risks, with required actions to resolve (path to green).
- Utilize agile methodologies and product development lifecycle to successfully partner with product and engineering organizations. Collaborate with senior managers and engineers to architect and develop the best technical and operational design and approach, delivering value quickly to customers.
- Utilize internal tools and agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation and continuous improvement.
- Anticipate and aggressively remove obstacles that slow down or prevent programs from delivering on program objectives. Drive for clarity to keep teams moving forward.
- Provide “go to” leadership, transparency and visibility to the entire Technology & Products organization.
- Seek to continuously grow by proactively seeking and embracing constructive feedback.
- Understand and streamline end to end process
- Create a collaborative environment that fosters creativity, innovation, and learning.
- Be a thought leader within the organization, someone who can help advance our Product & Technology strategy globally and challenge others in the organization to change.
REQUIRED EXPERIENCE:
- 10+ years (Director, TPM) of enterprise software/technical program or engineering management experience at an enterprise technology company.
- 5+ years of conducting and leading SaaS product development programs; shown understanding of the SaaS business model and its product development lifecycle.
- Deep understanding of and demonstrated experience in cyber security and risk management practices.
- Excellent analytical and problem-solving skills with a history of hands-on, detail orientation.
- Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
- Ability to establish credibility and rapport with senior executives and team members.
- Outstanding organizational, communication, and relationship-building skills conducive to driving consensus; able to work in a cross-functional, matrix management environment.
- Ability to master technical subjects and technologies relevant to the program.
- Strong organizational, project management, analysis, and communication skills.
- Bachelor’s degree or equivalent work experience.
PREFERRED EXPERIENCE:
- Experience with vulnerability management processes and tools.
- Experience supporting cyber detection and response operations.